Products on two channels, one stock
Order orchestration picks the branch that will prepare the order and maps the marketplace product code to the material; current stock is read from the same record for every channel.
Industry
E-commerce and omnichannel salesWeb, marketplace and in-store orders from one stock.
For brands selling on their own website and on marketplaces: order orchestration and marketplace product mapping, warehouse picking and packing, carriers and returns, campaigns, loyalty and customer data on the same platform.
Most-used modules in this industryBranch OperationsZenoheld InventoryLogisticsMarketingZenoheld SalesZenoheld Accounting
The industry's pain points
The platform's answer for e-commerce and omnichannel sales
Every solution is a working feature of the product; click its name to go to the module it describes.
Warehouse picking is slow
Waves group orders; picking is done on the handheld and packing is recorded on handling units.
Returns are scattered
Customer return requests and returns logistics; repair, warranty and return requests are linked to the customer record.
We don't know our customers
The customer data cloud merges identities with KVKK consent; segments and lifecycle journeys take the campaign to the right person.
From start to finish
How does the work flow, step by step?
Every step works on the same data: a record entered in one step is never keyed in again in the next.
- 01Products and content
Material master and barcodes; website content and landing pages.
- 02Orders
The e-commerce order is routed to the branch or warehouse that will prepare it.
- 03Picking and packing
Waves, picking tasks and packing.
- 04Shipping
Carriers and freight rates; live carrier tracking.
- 05Invoicing and collection
Invoices and the e-Invoice inbox in one place; collections tracking.
- 06Campaigns and loyalty
Campaigns, loyalty programme and promotions.
Apps
Most used in this industry
All on the same data model and at the same price; the other 18 modules are open in your account too.
Branch Operations
Register, tables, branch orders and shelves on one branch screen.
9 sub-modulesZenoheld Inventory
Inventory and warehouse management software
Every product's location, batch and movement at your fingertips.
8 sub-modulesLogistics
Your own fleet and your carriers in one control tower.
11 sub-modulesMarketing
Social media, Google and your website on one panel.
4 sub-modulesZenoheld Sales
Sales and customer management software
One customer record from opportunity to invoice.
15 sub-modulesZenoheld Accounting
Accounting software
In the journal the moment the invoice is issued; no waiting for month end.
13 sub-modulesFrequently asked
For e-commerce and omnichannel sales
How do we map marketplace product codes?
The mapping between marketplace product codes and materials is kept on the Order Orchestration screen.
Can we fulfil an order from a store?
Yes. Order orchestration picks the branch that will prepare the order and tracks its preparation status.
Can we send campaign emails and SMS?
Yes. Campaigns builds email, SMS and WhatsApp campaigns for an audience and tracks the results; subscribers are managed with per-channel consent.
Close next month end without a reconciliation marathon.
Try it free for 15 days; no credit card needed. We reply to your questions within one business day.