Till (POS)
Pick a table from the floor plan, add items from the menu and take payment; the sale is deducted from stock and the receipt comes out of the printer.
Retail & Franchise
Branch OperationsRegister, tables, branch orders and shelves on one branch screen.
Register (POS) and table reservations, POS sales and daily revenue, menu engineering, branch-to-headquarters orders, e-commerce order orchestration, assortment and shelf planograms in one app.
- 9 sub-modules
- 24 modules at the same price
Industry packages: Zenoheld Fashion · Zenoheld Fitness · Zenoheld Hotel · Zenoheld POS · Zenoheld Restaurant · Zenoheld Retail
Industries: Textiles and apparel · Retail and store chains · E-commerce and omnichannel sales · Hotels, restaurants and cafés · Dealer and franchise networks
Roles: Branch manager · Cashier and waiter · Franchise and dealer manager
What is it, and why do you need it?
What is Branch Operations for?
When a branch manager runs the register in one program, orders over the phone and shelf labels by hand, headquarters learns what happened at the branch the next day, and cost is calculated at month end.
Branch Operations brings the register, branch orders and the branch daily into one place. POS sales are deducted from stock, daily net revenue is shown together with the cost of goods sold, and the shelf labels to print queue up when a price changes.
Scope: Runs the branch home page, POS and restaurant operations, omnichannel orders, assortment and branch performance.
Highlights
What do you do with Branch Operations?
Table reservations
Reservations by party size and time; deposits, allergy notes and no-show tracking.
Sales and revenue
Checks, daily POS revenue, daily net revenue and the cost of goods sold.
Menu engineering
Menu items are classified by profitability and popularity; price and action decisions are suggested.
Branch orders
Quick reorders from branch to headquarters; prices come from the contract and the order flows into the production plan.
Assortment and shelves
Retail seasons, branch clusters, shelf planograms and the shelf label queue when prices change.
Sub-modules
Branch Operations: 9 sub-modules
This list is generated from the product itself; it grows as new functions are added to a sub-module. Master data and settings are the shared ground of every module and are not counted as sub-modules.
Reports
- ReportsPOS sales reports: daily summary, product (ABC) and category, hourly heat map, waiter performance, payment type, void · discount · complimentary · refund audit; comparison with the previous period.
- End of DayTill sessions and Z reports: opening float, sales, collections, count difference; till movements (expense · cash in · tip payout). The Z slip is posted to the selected treasury cash box and to accounting.
- Daily Sales & Food CostDaily net turnover and food cost by branch: turnover from POS bills, cost from ERP recipe × stock cost (nightly POS consumption calculation). Food cost % is calculated only over bills whose cost has been calculated; the coverage column shows that share.
- e-Check (POS)Creates an electronic restaurant bill document from POS sales.
Order Channels
- Delivery OrdersDelivery board: orders taken by phone at the register move through preparing · ready · on the way · delivered; assign a courier, dispatch and deliver. Delivery customers (notes · blacklist) and delivery addresses.
- Order OrchestrationDecides which branch prepares each e-commerce order and tracks preparation; marketplace product code ↔ material mapping and sending stock and prices to marketplaces are also here.
Branch
- Business PartnerKeeps suppliers, customers and employees in a single business partner record; manages balance, contact and bank information.
- Shift PlanningCreates the roster by assigning employees to daily shifts. Builds the roster automatically based on workload and constraints; publishes and fills open shifts that have no employee assigned. Shift swaps (offer + manager approval) and employees' weekly availability/preferences are parts of the same screen; the hourly staffing demand forecast from POS sales and the labor cost ratio (plan/actual variance) are read together in the Analysis section for the same location and range.
- Attendance TodayWho came in today, who is inside, who is on break, who didn't come, who was late or left early — as a list of people, refreshed every minute.
- Branch DailyBrings the branch's daily operations summary and quick actions together on a single page.
- Staff & PermissionsWaiters, cashiers and managers chosen by PIN at the register, and their action permissions (void · discount · complimentary · register close); a manager PIN is required for unpermitted actions. Preset reasons (void · complimentary · discount · waste · refund) are here too.
- Revenue CentersThe branch's revenue centres (dining room · takeaway · delivery · counter · online · food platform) and till rules: cover charge, mandatory reasons, one check per table, tip limit. A check takes its centre when opened, and reports break down by centre.
- TablesMaster data of the table plan: hall/zone, table name, capacity and sequence. A bill is linked to a table by its name.
- Branch SettingsThe branch's till rules in one list: day rollover time, the longest a till may stay open, cash drawer limit, idle lock, table time thresholds, kitchen, payment types, remote approval, clock-in with PIN, tips and bonuses, loss prevention thresholds.
- Table ReservationTable reservations: the table is chosen from the floor plan (the same table can't be booked twice for the same time), and the guest is linked to a branch customer by phone. Waiting list, arrival flow (arrived · seated · completed), deposit and no-show history; the till's table plan shows the same records.
System Settings
- DevicesRegister, kitchen and waiter tablets (paired with a code, they open at /pos without an ERP password), receipt and kitchen printers, the printer agent on the restaurant computer and the print queue.
- Buttons & ScreensTill buttons: payment types, the buttons at the bottom of the check screen (Take Payment · Send Order · Cash · Print Bill) and Functions — by name, colour, icon, order, revenue centre and role. The Screens tab shows how the till will look in the selected centre.
Customers & Loyalty
- Gift CardsSells prepaid gift cards, tracks balance movements (load/spend/refund) in a ledger, and shows the total outstanding liability.
- ClientsThe branch's customer cards: phone, orders and spending, last visit; the detail shows addresses, recent deliveries and checks linked at the till. The customer's class (VIP · Student · Corporate) is set in the Tags column, and personal discounts are defined by that tag.
Till Apps
- RegisterCashier screen: pick a table from the floor plan, tap menu items to add them, take payment and close the check. The fiscal receipt is printed by the fiscal cash register (ÖKC); by default it runs without an ÖKC integration.
- Waiter ModeWaiter mode: pick a table from a phone or tablet, add items to the check and send them to the kitchen; approve QR orders placed at the table. Staff with the courier role see their own deliveries, dispatch them and mark them delivered.
- Kitchen DisplayKitchen display (KDS): items sent from the cash desk appear on table cards; a tap advances the item, and the waiting time is flagged by color. Works without a paper printer too.
Assortment & Shelf
- Retail SeasonsDefines retail seasons; the opening and closing calendar of branch product listing is derived from these dates. Calendar warnings (deviation · season-ended listing · undefined season label) are also here.
- Broken Size RunsBroken size runs in stores by colour and size: which store is missing which size of which style, how much of the run is in stock, period sales. «Suggest Rotation» proposes the missing size from a store with surplus and opens a transfer order per store pair; open transfers are taken into account.
- Branch ClustersDivides branches into clusters and lists a set of products in all branches of the cluster at once (with preview).
- Shelf LabelsShows the queue of shelf labels that must be reprinted when the price changes and marks them as printed in bulk.
- Shelf PlanogramDefines the store shelf layout: which product goes in which branch, on which shelf, and with how many facings.
Goods Distribution
- Branch OrderProvides a simplified order interface for a branch to quickly place reorders with headquarters; the price comes from the contract or price list, and the order feeds into the production plan.
- Store AllocationDistributes a material's total quantity from headquarters to stores: a rule (equal · sales history · demand forecast · stock gap · weight · manual) calculates the store shares, and releasing opens a stock transport order per store.
On the same data
Branch Operations works together with these
Modules are separate screens, but the data is one: a record entered in one module is never re-entered in another.
Zenoheld Sales
One customer record from opportunity to invoice.
Zenoheld Inventory
Every product's location, batch and movement at your fingertips.
Zenoheld Franchise
Your franchise network from candidate to opening, from revenue declaration to royalty.
Marketing
Social media, Google and your website on one panel.
Zenoheld Workforce
From shift to timesheet, employees and managers each on their own screen.
Frequently asked
About Branch Operations
Do we need a separate POS program?
No. The register is part of the platform and runs in the browser; sales are deducted from stock.
Are cashiers and waiters counted towards the fee?
Everyone with an employee card is counted; giving them a register account doesn't change the fee.
Which branch do e-commerce orders go to?
Order orchestration chooses the branch that will prepare the order and tracks the preparation status.
Close next month end without a reconciliation marathon.
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