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Zenoheld
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Industry package

Zenoheld HotelHotel management software

From reservation to invoice, front office and back office on the same data.

For city and boutique hotels, guesthouses, serviced apartments and hostels: room plan and reservations, check-in, check-out and guest folio, rate plans, channel manager and web booking, night audit, housekeeping and guest identity reporting. The hotel keeps no ledger of its own; payments go to accounting and check-out to an invoice.

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  • 2 sub-modules
  • 5 modules in the package
  • 24 modules at the same price

Industries: Hotels, restaurants and cafés

Highlights

What can you do with Zenoheld Hotel?

01

Room plan and reservations

The room plan shows rooms day by day; availability is kept by room type, and a free or paid upgrade is recorded with its reason.

02

Front office

Check-in, check-out and no-shows; extras are charged to the guest folio, payments are taken and an invoice is created at check-out.

03

Rate plans

Rate plans and the rate calendar set the nightly rate; the rate is written to each night of the reservation.

04

Channels and web booking

Channel availability and channel messages on one screen; bookings from your website land on the same plan.

05

Night audit and housekeeping

Night audit closes the business day and processes no-shows; housekeeping runs room cleaning status from the phone.

06

Restaurant and chain

Restaurant checks are charged to the room from the till; the chain summary shows the occupancy of all hotels side by side.

Sub-modules

Zenoheld Hotel: 2 sub-modules

This list is generated from the product itself; it grows as new functions are added to a sub-module. Master data and settings are the shared ground of every module and are not counted as sub-modules.

Front office

  • Chain OverviewEvery hotel in the chain on one row: rooms on sale today, rooms occupied tonight and occupancy, arrivals and departures, dirty rooms; occupancy, average daily rate, revenue per available room and room revenue from this month's closed days; occupancy for the next 14 nights. The hotel's room plan opens from the row.
  • Room PlanRooms × days chart: who is staying in which room, which rooms are free; free rooms of each room type for every night and reservations not yet assigned a room. Click a bar to assign a room.
  • Check-In & Check-OutThe front office's daily work: today's arrivals, in-house guests and today's departures. Check in, post extras to the folio, take payment, check out; payments are posted to Accounting and the check-out invoice to Invoicing.
  • End of DayClosing the hotel's day (night audit): no-shows are closed, tonight's in-house nights are accrued and the business day rolls over. Each day's occupancy, room revenue and average daily rate are here; on the last day of the month, revenue from nights not yet invoiced is accrued in Accounting.
  • HousekeepingRooms' status and work today: cleaning status, occupancy (departing today · departed · arriving), the day's task and attendant, open breakdowns. The room attendant starts and finishes on their phone; a breakdown goes to Maintenance as a work order, and when the work order is completed the room returns to cleaning.
  • ReservationsAccommodation reservations: the guest books a room type and a room is assigned later; the rate is taken from the plan and written to each night. If the room type is full or the room is in another reservation, the record isn't opened.
  • Guest ReportsOfficial reporting of guests: every person is reported to the authority at check-in, room change and check-out. In Türkiye it goes to the Gendarmerie KBS automatically; if the authority rejects it, the person is corrected and re-sent. As the Police KBS has no open web service, those to be reported are listed here, entered on the KBS screen and marked.

Rates & Sales

  • Rate PlansThe terms a room type is sold on: board (room only · breakfast · half · full · all inclusive), free cancellation period and currency. Every plan is a Sales price list.
  • Rate CalendarNightly rate for plan × room type × date range; minimum nights and closed-to-sale rules. A night without a rate can't be sold. Rates are Sales price records (the plan's list, the room type's service material).
  • Online BookingThe hotel's public booking page: the guest picks dates and guests, sees available room types and their rates and makes the reservation themselves. If prepayment is required, they pay by card to the company's virtual POS; the collection is posted to Accounting, and if unpaid the room is released when the time runs out. The page only sells rate plans marked 'Sold on the web'.
  • ChannelsThe hotel's sales channels (Booking.com, Expedia, Airbnb, channel manager, agency): who collects, commission, channel price difference; the channel codes and allotment of room type × plan, and closing sales over a date range. Inventory is a single pool: a room opened to a channel is a free room of the hotel. A channel connects either with two addresses (notification and availability) or through Channex: Connect to Channex sets up room types and plans, OTAs are connected from the OTA Connections screen, and reservations come in every minute.
  • Channel AvailabilityAvailability sent to the selected channel: for each mapped room type and plan, the rooms open to the channel every night, the channel rate, minimum nights and closed-to-sale nights. It is the same calculation as the feed the channel reads.
  • Channel MessagesReservation messages from channels (new, modification, cancellation) and their results. The same message is never processed twice; a message that couldn't be processed for a reason such as a missing mapping is reprocessed after the fix, so a reservation confirmed by the channel is never lost.

Settings master data and settings

  • Room TypesThe unit of sale: the room type the guest books (capacity · bed layout). Inventory is kept by room type, and the room number is assigned later.
  • RoomsThe hotel's physical rooms: number, type, floor, block and cleaning status. A room out of order can't be assigned to a reservation.
  • Extra ServicesItems posted to the guest folio with a single tap (minibar, laundry, transfer): VAT-inclusive price and VAT rate. Every service is a service material, and its price is a Sales price record.
  • Guest Reporting SettingsPer hotel, the authority for official guest reporting (Gendarmerie KBS · Police KBS), the facility code and the web service user. The ID number and password are stored encrypted and shown masked on screen; 'Test Connection' checks the credentials and IP registration without creating a record.

In the package

Modules that work together

All on the same data model: a record entered in one module is never re-entered in another. The other 19 modules are open in your account too.

Zenoheld Accounting

Accounting software

In the journal the moment the invoice is issued; no waiting for month end.

13 sub-modules

Zenoheld Treasury

Cash and finance management software

See your cash today, and next week from today.

5 sub-modules

Zenoheld Purchasing

Purchasing software

From requisition to invoice, every purchase approved and traceable.

8 sub-modules

Branch Operations

Register, tables, branch orders and shelves on one branch screen.

9 sub-modules

Zenoheld Maintenance

Maintenance management software

Breakdowns reported by QR, maintenance plans from the calendar.

8 sub-modules

Frequently asked

About Zenoheld Hotel

We have several hotels; can we manage them in one account?

Yes. Each hotel is a branch; the room plan opens branch by branch and the chain summary shows them all together.

Is the hotel's restaurant on the same system?

Yes. The restaurant till is part of the same product; the check is charged to the guest's room and appears on their folio at check-out.

Close next month end without a reconciliation marathon.

Try it free for 15 days; no credit card needed. We reply to your questions within one business day.

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